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Posted by: Robert Lewis in Untagged  on

Robert Lewis

(from Keep the Joint Running blog )

Management Speak: Good corporate citizen.
Translation:
Chump.
-Anonymous KJR citizen.


Ever wonder where ISO 9000 got its name?

Not long ago I was approved as a vendor for a company whose name you’d instantly recognize were I dopey enough to make snide comments about a new client. My new client outsourced its vendor approval process to a company proud of its ISO 9000 certification.

The process began in August and completed the end of December.







Global Cyber Security and Protection from HackersThe headlines are no surprise to those in the Internet business. "Police in Central China have shut down a hacker training operation that openly recruited thousands of members online..." (AP) We've know China, Russia, and several of the former Soviet block countries are the source of sophisticated hacking, and those activities have at least been tolerated, if not directly supported, but the host governments.

The recent dispute between Google and China's government brings another question into the breach - does a national government have the right to censor or control the flow of information in or out of the country? While China may be in the news, citizen journalists in Tehran have been severely punished for attempting to Tweet, email, blog, or transmit cell phone images outside of the country. Under the umbrella of national security do countries like Iran have the right to control that information, or develop teams of professional hackers to go out and look into the accounts of residents and citizens?

Communications Assistance for Law Enforcement Act (CALEA): To amend title 18, United States Code, to make clear a telecommunications carrier's duty to cooperate in the interception of communications for Law Enforcement purposes, and for other purposes.

DCSNet, an abbreviation for Digital Collection System Network, is the FBI's point-and-click surveillance system that can perform instant wiretaps on almost any communications device in the US (Wikipedia)


Not So Green Hawaii

Posted by: John Savageau in white rooftops on

John Savageau

Energy Secretary Steven Chu has evangelized the simplicity of painting rooftops white to save energy. We believe a simple thing like painting a rooftop with solar reflective materials can reduce carbon dioxide production on a scale of billions of tons.

A black rooftop near WaikikiThink Green Hawaii, a local website highlighting local green initiatives notes that even tourists are starting to look for environmentally friendly hotels for their vacations, using examples such as the Hyatt Regency Waikiki which has implemented energy-efficient LED lights in public areas to reduce the use of energy.

Other local initiatives, such as the mbbEMS (Energy Management System) uses wireless communications connecting things such as lanai (balcony) doors to air conditioning units, shutting down the fans when doors are opened, and sensors to determine if guests are actually in their room (Hmmm...., that might not be so "cool'), shutting off lights and closing drapes to reduce the cooling load within a hotel. Great ideas.


You'll never guess what this week's topic is...

Posted by: Mark Gibbs in Untagged  on

Mark Gibbs

What should I be writing about this week? The death, at 91, of legendary author J.D. Salinger? The continuing assault on net neutrality legislation by the RIAA and the MPAA? What the FCC should be doing about a national broadband strategy? The issue of the FBI's Communications Analysis Unit using sticky notes to replace legal process when they wanted to examine phone records? Google standing up to China's government (at last)? Nope, none of the above.

No, the hottest topic de jour is … yes, I'm sure you saw this coming, Apple's iPad.

[more ]


Annoyed AND Disappointed

Posted by: Mark Gibbs in Untagged  on

Mark Gibbs

A few weeks ago I discussed drawing tools and reviewed SmartDraw 2010 Professional . At the time I wrote that the only significant problems I had with SmartDraw were that it was fussy about where it allowed you to install it, and that to import Visio diagrams, Visio had to be installed. I awarded SmartDraw a rating of 4.5 out of 5 but I hereby reduce that to a rating of 4.

The reason for this is, as with so many products, it's not until you really beat them up that you start to find the warts. In SmartDraw's case the warts are a few bugs that you don't discover until you start making complex diagrams.

[more ]


Customer Service, Get Satisfaction

Posted by: Mark Gibbs in Untagged  on

Mark Gibbs

Last week here in the Network World Web Applications Alert newsletter I discussed some key issues that drive successful customer service and mentioned Get Satisfaction , a Web application that provides an outsourced customer service platform.

Get Satisfaction provides a forum-based service infrastructure for companies or products that is really easy to create and manage; in fact, much easier than almost anything you could do as an in-house project.

[more


Vietnam is in the process of upgrading the entire country's IT system. With support from organizations such as the World Bank, Vietnam is rebuilding not only physical infrastructure, but also starting from the ground up building new IT systems - including a large scale virtualization strategy.

Hawaii may not be so progressive. The first line of an Associated Press story on Hawaii's lack of a functional IT strategy goes like this:

"In many ways Hawaii's government runs its computers like the Internet age hardly happened." (AP)

The story goes on to expose Hawaii's lack of IT policy, the fact they are using old systems, a mixture of Apple and PCs for individual users, have a 1960s version of disaster recovery (offsite physical diskette storage), and other parallels with industry that add more discouraging evidence to Hawaii's IT shortfalls.


2009 was a horrible year for job seekers, and even those holding on to existing jobs. No bonuses, no promotions, layoffs, and nobody hiring. And SoCal successfully beat most of the United States in unemployment claims, by several percentage points, attaching painful and empirical fact to the grim situation.

But that does appear to be changing. Slowly changing, but it is looking better for job seekers in the region. A recent scrape of job openings for Los Angeles and Orange Counties yielded some pretty strong job titles:

  • Director of Engineering - Marina Del Rey
  • Chief Integration Engineer - El Segundo
  • Director, information technology - San Clemente
  • VP Global Services - Los Angeles
  • Customer Services Director - El Segundo
  • Lead Systems Engineer - Los Angeles
  • Senior Industrial Director - Irvine
  • Smart GRID Architect - Rosemead
  • HL7 Integrator - Los Angeles
  • Disaster Recovery Manager - Irvine
  • Manager, Operations Systems - Van Nuys, CA
  • Systems Architecture Engineer - Huntington Beach, CA

And the list goes on... About 350 good positions listed in my 25 January search.


First of all, for all of you wrestling with the thorny problem of whether to join the church of Steve and get an iPhone or join Ms. Palin in going rogue by plumping for a Droid, check out the xkcd comic strip on the topic. Brilliant!

Anyway, it seems the problem I posed in a recent column about how to get an Excel spreadsheet to randomize the numbers from 1 to 75 is still generating comments.

In response to the final and most elegant solution that I discussed a couple of weeks ago , one reader noted that should two identical random values be generated the spreadsheet will fail and, indeed, that is correct except it shouldn't happen.

Remember that the random number generator in Excel is actually a pseudo-random generator. The formula it uses creates a sequence of values to 15 decimal places that, according to Microsoft , doesn't repeat for at least 10^13 generated values. Given that we're using 75 values per recalculation of the spreadsheet, if we did a recalc once per second it would take something like 42,280 years before we'd get a repeat. I'd hazard that's good enough for everyday purposes.

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Clearing out the cobwebs

Posted by: Mark Gibbs in twitter on

Mark Gibbs

This week it's time to start the New Year by clearing out the cobwebs from the corners of the Gibbs Universal Industries Secret Underground Bunker .

Late last year I wrote a four part series about my Twitter topical sentiment tracking project, The Sentimeter . I explained the technologies behind the system which included OpenAmplify, a semantic analysis engine.

OpenAmplify has just been enhanced and re-released as version 2.0 .

This release has some powerful additions and, if you are interested in stuff to do with semantic analysis, this will be fascinating. As Abraham Lincoln once wrote in a book review: "People who like this sort of thing will find this the sort of thing they like."

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